ec999 Privacy Policy: How We Handle Your Account Data
This Privacy Policy explains what information ec999 collects when you access the platform, how that information is used in connection with your account and wallet activity, and what choices you have over your own records. Access to this platform depends on local law and is available only where permitted in eligible regions.
Account data handled with care
Easypaisa & Raast transaction records kept securely
You can review or correct your details at any time
Support available for all privacy questions
POLICY POSTURE
What Data We Collect and Why We Hold It
When you open an account, we collect the registration details you provide — name, contact number, and the email address linked to your login. When you fund your wallet through Easypaisa or Raast, the transaction reference and amount are recorded against your account so your balance and history remain accurate. We do not store your full payment credentials; the payment rail itself handles authentication on those networks. We also collect device and session data — such as browser type, screen resolution and connection timestamp — to keep the platform working consistently across mobile and desktop. This data is used only for account management, fraud prevention and delivering the service you signed up for. We do not sell your personal information to third parties. Where we share data with service partners — for example, payment processors operating the Easypaisa or Raast rails — it is limited to what those partners need to complete the transaction. Retention periods follow applicable local law and our internal data schedule; once data is no longer required for the purposes it was collected, it is removed from active records. If you have questions about a specific retention period, contact our support team directly.
Easypaisa
Transaction references from Easypaisa deposits are logged to your account wallet history. We hold only the reference needed to reconcile your balance, not your mobile wallet PIN or full credentials.
Raast
Raast payment records are tied to your account ID and stored in line with our data retention schedule. The Raast network handles its own authentication; we receive only the confirmation needed to credit your wallet.
Account Registration
Registration fields — name, contact, email — are collected at signup and held for the life of your active account. You can request a review of this data through the support channel at any time.
POLICY SCOPE
Where This Policy Applies and What It Covers
This policy covers data collected and processed directly by ec999 through this platform. It does not extend to external services you may connect with — including third-party payment networks or any linked sites outside our domain. Understanding the boundary helps you know exactly who holds which piece of your data.
Account Access
Login, session and authentication data generated when you sign in or navigate the platform falls fully within this policy. We control how it is stored, how long it is kept and who within our team can access it.
Transaction Records
Wallet credits, deposit references and balance adjustments tied to your account are covered here. Payment networks like Easypaisa and Raast process their side of the transaction under their own separate privacy terms.
Site Content Interaction
Pages you visit, categories you browse and game lobby activity generate session data that we use to maintain service quality. This data is anonymised for aggregate analysis and is not linked to your identity for marketing purposes.
Third-Party Services
Any service outside ec999's own domain — including payment apps, device operating systems or external links — operates under its own policy. We cannot make commitments about how those services handle your data on their side.
YOUR RIGHTS
Practical Steps You Can Take Under This Policy
You have concrete options when it comes to the data ec999 holds on your account. You can ask to see the personal information we have recorded against your profile — this includes registration fields, contact details and wallet history. If any detail is incorrect, you can request a correction through the support channel and we will update the record once we have verified your identity. Where data is held beyond the purpose it was originally collected for, you can ask us to review that retention. Requests are handled through our support team; response times depend on the complexity of the query and the volume of requests at the time. If your account is closed, data required by applicable law may be retained for the period that law specifies — after which it is removed. We aim to keep this process straightforward. You do not need to use formal legal language to make a request; a clear description of what you need, sent through the support contact below, is enough to start the process.
Review Your Records
Contact support and ask for a summary of the personal data tied to your account. We will confirm what we hold and where it is used.
Correct Account Details
If your registered name, contact number or email is out of date, send a correction request through support. We verify identity before making any changes to keep your account secure.
Ask About Retention
You can ask how long specific data is kept and under what basis. We will explain the retention reason and the schedule that applies to that data category.
Close and Remove Data
Account closure requests can be made through support. Data required by law is retained for the mandated period; all other personal records are removed from active systems once that period ends.
CONTACT OUR TEAM
How to Reach Us About This Policy
If something in this policy is unclear, or if you want to act on any of the rights described above, our support team is the right place to start. Send your query through the channel that works for you — we handle privacy questions the same way we handle account and wallet support.
Live Chat
Start a live chat session from any page on the platform. Describe your privacy question clearly and our team will route it to the right person.
Email Support
Send a written request to our support email address. Email is the preferred route for formal data review requests because it creates a written record of your query and our response.
Account Dashboard
Some account detail corrections — like updating your contact number — can be initiated directly from your account dashboard after login. The current state of your profile is shown there.
DATA HANDLING PRACTICES
How We Keep Your Information Secure and Accurate
Our data handling covers four areas: what we collect, how we store it, who can access it, and how you request changes. Each area has a defined internal process so that your account data does not drift outside its intended use. Cookies on the platform are used to maintain your session and remember your login state; they are not used to build a profile for third-party advertising. If you clear your browser cookies, you will need to log in again on your next visit — this is expected behaviour. We review our data practices when the platform or our service partners change in a way that affects how information is processed. The current version of this policy is always the one published at this address.
Data Storage
Account data is stored on servers with access controls that limit who within our team can view personal records. Storage location and architecture follow the requirements of our service agreements.
Cookie Use
Session cookies keep you logged in while you navigate the platform. No third-party advertising cookies are placed through our pages. Clearing cookies ends your current session.
Account Security
Your login credentials are stored in hashed form — we cannot read your password, and our support team will never ask you for it. Account changes require identity verification before they are applied.
Policy Updates
When this policy changes, the updated version is published here. Continuing to use the platform after a change is posted means you have seen the current version. Contact support if you need clarification on what changed.
PRIVACY QUESTIONS ANSWERED
Frequently Asked Questions About This Policy
These are the questions we hear most often about how ec999 handles account data, transaction records and your privacy rights. If your question is not here, contact support directly.
What personal data does ec999 collect when I open an account?
We collect the details you enter at registration — name, contact number and email — along with session data generated when you log in. When you make a deposit via Easypaisa or Raast, the transaction reference is recorded against your wallet. We do not collect payment credentials from those networks.
Can I see all the data ec999 holds about me?
Yes. Contact our support team and request a summary of the personal data linked to your account. We will confirm what we hold, where it is used and how long we keep it. The request can be made through live chat or email support.
How do I correct wrong information in my account?
Send a correction request through support — live chat or email both work. We verify your identity before making any change. Once verified, the update is applied to your account record and confirmed back to you.
Does ec999 share my data with Easypaisa or Raast?
When you make a deposit, we pass only the data those payment networks need to process the transaction — typically your account reference and the deposit amount. We do not share your full profile with payment processors, and those networks operate under their own separate privacy terms.
How long does ec999 keep my account data after I close my account?
Data required by applicable local law is kept for the period that law specifies. All other personal records are removed from active systems once they are no longer needed. Contact support for details on the retention period that applies to a specific data category.
What happens to my data if I clear my browser cookies?
Clearing cookies ends your current session and you will need to log in again on your next visit. Cookies on this platform are used only for session management. No personal account data is lost when cookies are cleared — your wallet history and account details remain intact.
Casino / Mobile