Casino / Mobile
These terms set out the rules that apply when you access ec999, use your account, or move funds through Easypaisa, Raast or JazzCash. Read them before you proceed — they define what we commit to and what we ask of you in return. Availability depends on local law and is open only where permitted in your region.
When you open an account on ec999, you enter into an agreement with us based on the terms published on this page. These terms apply to every session, every transaction and every interaction with our support team. We update them when our services change — the version shown here is the one currently in effect. We encourage you to check this page each time you notice the date has changed. For Pakistan accounts, wallet transactions processed through Easypaisa, Raast or JazzCash are subject to both these terms and the individual conditions set by each payment service. We are not responsible for delays or restrictions imposed by those payment rails on their end. Eligibility to use ec999 depends on local law in your region — access is provided only where permitted. If any clause in these terms conflicts with applicable local law, the lawful provision takes precedence for your jurisdiction. We do not alter the remaining terms on that account. Continued use of your account after any update constitutes acceptance of the revised terms. If you disagree, the correct step is to stop using the account and contact our support team to close it.
Not every interaction on ec999 is governed by the same set of rules. This section clarifies what these terms cover directly, what sits under a separate policy, and what falls outside our responsibility entirely. Understanding the boundary helps you know where to direct a question.
Creating, verifying and maintaining your ec999 account — including login credentials and session behaviour — falls fully within these terms. Any suspension or restriction of account access is carried out under the conditions described here.
Fund movements into and out of your account wallet, whether via Easypaisa, Raast or JazzCash, are covered by these terms. The payment provider's own rules also apply simultaneously — we handle the account side; the payment rail handles its own processing conditions.
The games, tables and sports markets displayed in the ec999 lobby are covered under these terms for access and fair-use purposes. Game mechanics, prize structures and RTP data remain the responsibility of each content studio where that data is published by them.
External payment providers, mobile network operators and device manufacturers are not covered by this policy. Their own terms apply independently. We link out to those services for your convenience, but we do not govern or alter their conditions.
These terms are not one-directional. You hold specific, practical entitlements that we are committed to honouring. You can request a copy of your account transaction history at any time through the account dashboard — the records are listed there chronologically once you are logged in. If you spot an error in your registered details, you can correct most fields directly inside account settings; for fields locked after verification, raise a correction request through our support channel. If you have a question about how a specific clause applies to your situation, put it to our support team in writing — we respond through the contact paths listed on this page. We do not require you to agree to marketing communications as a condition of account access, and you can update those preferences in your account at any time. Where a term feels unclear, ask us before acting on an assumption.
Your full deposit and withdrawal history is available inside your account dashboard after login. Each entry shows the method used — Easypaisa, Raast or JazzCash — the amount and the status at the time of processing.
Most profile fields can be edited directly in account settings. Fields locked after identity verification require a written correction request submitted to support, along with any documents we specify at that stage.
If a clause in these terms is unclear or seems to conflict with your experience, contact us in writing. Our support team will respond with the applicable explanation. We do not dismiss policy questions as outside our scope.
You may request closure of your account at any time by contacting support. Pending transaction balances are settled before closure completes. The process and required steps are communicated to you at the time of the request.
Policy questions deserve a direct answer, not a form letter. Use the contact paths below to reach the right team for your situation. For wallet or transaction queries tied to Easypaisa, Raast or JazzCash, include your account reference and the transaction date so we can locate the record quickly.
Open the chat widget from inside your logged-in account to reach us directly. This is the fastest path for account access questions or clarification on a specific term. Have your account details ready.
For written records or formal policy questions, send your query by email. Include your registered account email address and a clear description of the clause or issue you are asking about. We respond in writing.
The Help Centre inside your account dashboard lists common policy topics sorted by category. Check there first — many account access, wallet and terms questions are answered without needing to contact the team directly.
Your account data — including the payment details linked to Easypaisa, Raast or JazzCash — is held in line with the data practices described in our separate privacy notice. This section covers the points most relevant to your day-to-day account use under these terms. We do not share your transaction records with third parties except where required by applicable law or where the payment provider needs it to process your transaction. You can ask us what data we hold on your account by submitting a written request through support.
We use cookies to keep your session active and to remember account preferences. You can manage cookie settings through your browser. Blocking essential cookies may affect how account functions behave during your session.
Your account credentials are your responsibility to keep secure. We will never ask for your password through chat or email. If you suspect unauthorised access, contact support immediately and change your password through account settings.
We keep account and transaction records for as long as required by applicable regulations and for the period needed to resolve any outstanding queries. After that period, data is removed or anonymised in line with our privacy notice.
To request correction or removal of personal data held on your account, contact support in writing. We assess each request against applicable legal obligations before confirming what action we can take and the timeline for it.
The questions below cover what Pakistan account holders ask most often about how these terms apply to their accounts, wallet transactions and data. If your question is not here, use the support contact paths listed above.
Yes. Any transaction processed through Easypaisa, Raast or JazzCash into or out of your ec999 wallet is subject to these terms. At the same time, each payment provider applies its own conditions on its side of the transaction — both sets of rules operate together.
We post the updated version on this page with a revised effective date. Continuing to use your account after the update means you accept the new terms. If you do not agree, contact support to close your account before the changes take effect.
Yes. Log in to your account and open the transaction history section of your dashboard. Every deposit and withdrawal is listed there with the payment method used, the amount and the status. Records are available for the retention period stated in our data policy.
Most fields can be updated directly in account settings. If the field is locked after identity verification, submit a correction request through our support team in writing. Specify the field, the current value and the correct value, and include any supporting document we request.
Contact support in writing and describe the specific clause and the action you believe was applied incorrectly. Include your account reference and the date of the event. We will review the record and respond with a written explanation of the decision.
We share data only where required by applicable law or where a payment provider needs it to process your transaction — for example, when verifying a JazzCash or Raast transfer. We do not sell account data to third parties. Full details are in our privacy notice.